With proxy buying, you send us a link and we purchase the item for you. With forwarding, you buy it yourself and have it sent to our Japan warehouse, then we ship it overseas.

Everything is in your account: order status, warehouse photos, shipment status and the carrier tracking number once dispatched.

You can top up your wallet using:

You top up a prepaid wallet using one of our supported payment methods (listed below), then purchases and shipping are paid from your balance. Any unused balance can be refunded on request.

Unused balance can be paid out by international bank transfer at the TTS exchange rate — gold members get the better TTM mid-market rate. If you topped up by card, you can instead refund that top-up to the original card within 30 days, up to the amount you topped up. Card refunds go back to the same card in the currency you paid; if that card is expired or its number has changed, the refund cannot go through and you should use bank transfer. After 30 days, only bank transfer is available. The minimum withdrawal is JPY 100.

Almost any — Rakuten, Amazon Japan, Mercari, Yahoo! Auctions/Shopping, ZOZOTOWN, official brand stores and most online retailers. If you have a link, send it to us for a quote.

We confirm availability and the final price in the quotation. Nothing is purchased until you approve and pay, so there are no surprises.

Yes — that’s consolidation, and it’s one of the easiest ways to save. We hold your items free for 30 days and pack them together.

We currently ship to these destinations:

Some goods cannot be exported from Japan or are banned/restricted by airlines and customs. We cannot ship the following overseas:

• Weapons and replicas — guns, ammunition, knives, swords, and imitation weapons
• Explosives and fireworks — including gunpowder, flares and party poppers
• Flammable liquids and gases — oils, gasoline, lighter fluid, paint, lighters and aerosol/spray cans
• Compressed gas — camping gas, fire extinguishers and pressurised canisters
• Loose lithium batteries and power banks (strict air-transport limits)
• Medicines and pharmaceuticals — prescription drugs and many over-the-counter medicines
• Illegal drugs, narcotics and cannabis / CBD products
• Hazardous chemicals — poisons, corrosives, pesticides and dangerous-goods samples
• Perishable food, fresh produce, plants, seeds, meat and live animals
• Cash, currency and negotiable securities
• Counterfeit or pirated goods

Restrictions also depend on the destination country — items such as alcohol, tobacco, perfume/cosmetics (alcohol content) and certain foods may be limited or need extra paperwork.

If you are not sure whether an item can be shipped, please contact us before sending it to our warehouse — we are happy to check for you.

By chargeable weight — the greater of the actual weight and the volumetric (size-based) weight — together with your destination and chosen carrier. You see the exact amount before paying.

It depends on the method: EMS and courier are usually a few days, air freight a little longer, and sea freight is the cheapest but slowest. Estimated times are shown when you create a shipment.

Some items (batteries, liquids, aerosols, perfume, dangerous goods) are restricted by certain carriers. We’ll let you know the available options and any restrictions for your items.

International deliveries may be subject to customs duty, import tax/VAT or other charges under the laws of the destination country. These taxes and fees are the customers responsibility and vary by country, item and value. They are not included in our shipping fee. Please check with your countrys customs office for details.

Short answer: while your item is with us we check it, photograph it and pack it carefully — but once a parcel leaves our warehouse we cannot take responsibility for damage that happens in transit. Here is exactly how it works, so there are no surprises later.

BEFORE WE SHIP — THIS IS WHERE WE CAN HELP YOU MOST

• Every parcel that arrives at our warehouse gets a free basic arrival photo.
• You can request extra photos of the product or of all the contents, or a detailed inspection, for a small additional fee that is always shown to you before you confirm.
• If an item reaches us already damaged, tell us straight away. We can report it to the seller, shop or auction house on your behalf and ask for a replacement, repair or refund. The photos taken at our warehouse are the proof that makes this possible — which is why we recommend them for anything fragile, second-hand or expensive.
• For fragile or awkward goods you can add extra protection packing, and we repack to remove wasted space so there is less room for the item to move around inside the box.

AFTER THE PARCEL LEAVES US

Once the carrier collects your shipment it is handled many times over, by people we never meet, in sorting centres, aircraft and delivery vans we have no access to. We have no way of knowing when or where damage happened. For that reason we cannot accept responsibility for damage found after the parcel has left us, and we cannot refund the item price or the shipping cost.

IF YOUR PARCEL ARRIVES DAMAGED

• Keep everything exactly as it arrived — the outer box, all packing materials and the item itself. Without them a claim is almost always refused.
• Photograph the outer box, the shipping label and the damage before you unpack any further.
• Contact the carrier immediately. Most carriers have a strict reporting deadline, often only a few days after delivery.
• Ask us for anything you need. Tracking / AWB number, shipping documents, declared value, weights and our warehouse photos — we will send them quickly and support your claim as far as we can.

Please be realistic about the outcome. In our experience carriers refuse most damage claims, even when insurance has been paid for. If the carrier accepts that its own handling caused the damage, you may be able to recover part of the value — but this is never guaranteed. That decision belongs entirely to the carrier, not to us.

WHY WE TELL YOU THIS IN ADVANCE

It would be easy to promise that we cover every damaged parcel, and then look for reasons not to pay when it actually happens. We would rather be straight with you. We take full responsibility for the part we control — receiving, checking, photographing, packing and dispatching your goods properly — and we are honest about the part we cannot control. And if something does go wrong, we will not go quiet on you: you get every photo and document we hold, and our help in pushing the claim as far as it can go.

Storage is free for the first 30 days per item, after which a small daily fee applies. Consolidating and shipping promptly keeps it free.